How Businesses Use HotKup
One platform, many applications. See how HotKup works for different business needs.
CRM
Most CRMs are built for sales teams. HotKup is built for service businesses that need to manage ongoing client relationships — not just close deals.
What makes HotKup different
Key Features
Contact lists & custom fields
Interaction history with email sync
Document storage linked to clients
Client segmentation
Benefits
Better client experience
Nothing slips through the cracks
Less scrambling for info by team members
How customers use it
"Before, we were searching four different places for a client phone number. Now, everyone knows exactly what was said in the last meeting and where the contract is saved."
Industries using HotKup for CRM
Legal
Consulting
Financial Services
Property Management
Client Dashboard View
Mobile Client Access
Practice Management
For professional services firms (legal, accounting, consulting). HotKup replaces multiple disconnected tools with one integrated system.
With HotKup
Clients, matters, tasks, and accounts in one place
Real-time dashboards and reporting
Built-in time tracking linked to items
Before HotKup
Time grasped for clients vs actual time spent analysis impossible
Manual invoicing errors
Hard to track billable items
Key Features
Matter/Case management
Time tracking & billing
Document version control
Employee workload view
How customers use it
"Professional firms use HotKup to manage everything from intake to completion. We don't need to ask for status updates anymore—it's all on the dashboard."
Matter Management Grid
Time Tracking & Billing
Industries using HotKup for Practice Management
Law firms
Accounting firms
Consulting practices
Architecture firms
Engineering consultancies
Service Desk / Ticketing
Whether you're supporting internal teams or external clients, HotKup handles requests from submission to resolution.
Before HotKup
Requests lost in personal inboxes
No single source of truth
Things get lost in long email chains
With HotKup
All requests in one queue
Clear assignment and status for every ticket
SLA tracking and reporting
Key Features
Email-to-ticket conversion
Self-service portal
Automated routing and assignment
SLA tracking and alerts
How customers use it
"Support teams use HotKup to manage everything. Managers get real-time visibility into queue depth, response times, and team performance."
Ticket Queue Management
SLA Tracking & Analytics
Industries using HotKup for Service Desk
IT support
Customer service teams
Facilities management
Managed service providers
HR Department
Workflow Management
Build custom workflows for any repeatable process — no coding required.
Before HotKup
Processes stored in heads or text docs
Manual handoffs between teams
Inconsistent execution
With HotKup
Workflows built right into the system
Automated task creation and assignment
Consistent process every time
Key Features
Visual workflow builder
Conditional logic and branching
Automatic task assignment
Approval steps and sign-offs
How customers use it
"We use HotKup for everything from employee onboarding to client approvals. It sets clear deadlines, notifies the right people, and ensures nothing falls through the cracks."
Industries using HotKup for Workflow Management
Employee onboarding
Contract approvals
Client intake
Change requests
Purchase orders
Incident response
Visual Workflow Builder
Project Execution
For teams that need to deliver projects on time and on budget — without the complexity of traditional project management tools.
Before HotKup
Project status buried in spreadsheets
Budget updates rely on manual entry
No single source of truth for assets
With HotKup
Single view for project planning
Real-time status visible to everyone
Files attached directly to tasks
Key Features
Milestones and task lists
Dependencies and blockers
Resource allocation
Time and budget tracking
How customers use it
Project teams use HotKup to plan, execute, and track projects without the overhead of traditional PM tools. Create a project, break it into tasks, assign owners, set deadlines. HotKup keeps everyone aligned and makes it easy to see what's done, what's in progress, and what's next. Perfect for teams that need structure without bureaucracy.
Industries using HotKup for Workflow Management
Software development
Marketing campaigns
Client implementations
Event planning
Product launches
Project Timeline (Gantt)
Resource Allocation View
Project Timeline (Gantt)
Resource Allocation View
Collaboration
Work happens in context. HotKup keeps conversations, decisions, and updates connected to the work they're about.
Before HotKup
Chat info isolated from actual work
Decisions lost in Slack / Email
No context when work is handed off
With HotKup
Conversations attached to tasks/docs
Full history always available
External guests (clients) can be included
Key Features
Contextual comments on tasks & docs
Activity feed and notifications
Workspace chat rooms
External sharing controls
How customers use it
"Instead of switching between email, chat, and docs, we handle everything right inside the task. It saves hours of searching for 'that one file'."
Industries using HotKup for Workflow Management
Remote teams
Professional services
Cross-functional teams
Client-facing teams
Distributed organizations
Most businesses use separate tools for CRM, ticketing, workflow, and collaboration — then struggle to keep them in sync. HotKup connects everything.
Everything is connected. One platform.
CRM
Practice Mgmt
Service Desk
Workflow
Projects
Collaboration
Clients + Work
Every task, project, and conversation is connected to the client it's for. No more hunting across systems to find what you need.
Workflows + Escalations
Build automated workflows that create tasks, assign work, and escalate issues — all within the same system where your data lives.
Documents + Context
Store documents where they belong — attached to clients, projects, or tasks. Everyone sees the same version, with full context.
Teams + Visibility
Everyone on the team sees the same information in real time. No more "did you get my email?" or "where's that file?"
History + Audit Trail
Complete history of who did what, when. Perfect for compliance, audits, or just understanding "how did we get here?"
Office + Mobile
Full access from anywhere. Desktop, tablet, or phone — same information, same functionality, always in sync.
R
100
per user / month
(billed annually)
Full functionality included
No hidden costs or add-ons
No contracts — cancel anytime
Free onboarding
Local support
"Worth R1000 or more per user just in saved time."
Start Free Trial
All Included
Simple pricing. Serious value.
See HotKup in action
Book a demo and we'll show you how it works — using your business as the example.
Book a Demo
© 2024 HotKup. All rights reserved.
