Every client. Every conversation. Every document. One place.
Email threads, WhatsApp groups, a spreadsheet someone built three years ago, and a folder of PDFs nobody names correctly. When a new staff member joins, they start from zero. When a client calls, you scramble.
Staff search through old threads to find what was promised. Sometimes they find it. Sometimes they don't.
Conversations buried in group chats. No audit trail. When someone leaves, everything leaves with them.
Updated by one person, stale for everyone else. Clients re-explain their situation every single time they call.
Every client record in HotKup is a living file — linked to their jobs, conversations, documents, and history.
Name, contact, address, notes, tags, relationship history — one profile per client, always current.
Every email, note, and call log attached to the client record. Any staff member picks up where another left off.
Send and receive emails without leaving HotKup. Replies auto-attach to the right client record.
Add fields specific to your business — equipment type, site address, account number, risk rating. No limits.
Contracts, quotes, compliance docs, site photos — attached to the client, not buried in Google Drive.
Clients log in to see their job status, approved documents, and submitted forms. No more "what's the update?" emails.
A plumbing company in Johannesburg had five technicians on the road and a receptionist answering calls. When Mrs. Khumalo called about a leak, the receptionist had to ask which property, when they last came out, and what was done. Mrs. Khumalo had told them this three times before.
After HotKup, the receptionist opens the client record before saying hello. Previous visits, what was done, who was on site, the invoice total — all visible in under five seconds. The technician dispatched to the job sees the same screen on their phone before they arrive.
The call time dropped by half. Mrs. Khumalo stopped calling competitors for quotes.
HotKup isn't a contacts list bolted onto other tools. Every module feeds back into the client record.
Win a deal and the client profile is created automatically. No double entry.
Every task is tied to a client record. Open the record and see all pending work, completed jobs, and who's responsible.
Revenue per client, job count, last contact date, and time-to-completion — all visible without building a report.
Book a demo and see how HotKup replaces your current client records setup — in one 20-minute session.
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