The CRM, help desk, processes and document repo for small IT firms.
Every client, ticket, project and renewal in one place, so the whole team works in one system, not just the seats with an RMM licence.
R100 per user / month, flat. Keep your existing tools. Live in about a week.
Tickets, recurring maintenance, projects and renewals, spread across WhatsApp, email and a pile of spreadsheets.
A client messages at 9pm. It never reaches a system, the SLA quietly slips, and no one can prove what was promised.
Someone's off sick and the whole job stalls: the setup, the passwords and the history all lived in their head.
A domain, SSL cert or licence lapses. The client goes down, and it's your name on the contract.
Everything connected to a client: tickets, projects, recurring work, documents and history, in one place for the life of the relationship.
Assets, licences, contacts and key renewal dates on one record. Any tech opens it and knows the whole setup in seconds.
Log from email or WhatsApp, track against each client's SLA, route first-line to second-line, and close only once it's signed off.
Monthly visits, patch checks and backup verification generate themselves, assigned and reminded, so nothing ever lapses.
Run every 365 migration and rollout the same repeatable way, with a clear owner on each stage. No two techs winging it differently.
Contracts, network diagrams and sign-offs filed against the client. One tap away, not buried in someone's inbox.
See what's open, overdue and due to renew at a glance, with an automatic audit trail behind every record.
HotKup doesn't monitor endpoints or replace your remote-management tool. Keep it. HotKup is the work-management layer those tools don't give you: clients, tickets, processes and documents. The whole team works in one place, not just the few seats with an RMM licence.
Same problem. Very different costs.
A specialist CRM, a help-desk app, a document repo and a workflow tool, wired together with integrations and hundreds of hours of consulting.
Live in months, then hope it all talks.WhatsApp, Excel and email, held together by people copying updates by hand. Free to buy.
Quietly eats around 25% of your team's week.One connected system: CRM, help desk, processes and documents. Set up in hours, no consultants.
Deep enough for most of it. Broad enough to run on.No tiers, no add-ons, no lock-in contracts. Billed in rands.
No free-trial scramble, no consultants. A real person configures HotKup around how your team actually works.
A quick walkthrough on how your team handles tickets, projects and recurring work today.
Your clients, ticket workflows and recurring jobs, set up around how you run, not a blank template.
Your techs log in to a system that already fits. Month to month, no lock-in.
No, and it's not meant to. Keep your remote-management tool for monitoring machines. HotKup handles the work around it: clients, tickets, processes and documents. The two sit side by side, and every person on your team gets a HotKup seat for R100.
HotKup is built for client-service businesses, and we configure the IT-specific parts during onboarding: client environments, ticket workflows, SLAs and the fields you track, so it fits the way your firm actually runs.
Yes. The mobile app lets technicians update tickets, log visits, capture photos and close jobs on site, so a completed job is never in doubt.
No. It's R100 per user per month, billed monthly, with free onboarding. You stay month to month. No lock-in, no surprises.
About a week. We do the setup with you and configure your clients, workflows and team, so you're not starting from a blank screen.
Your client information lives in one secure system hosted in AWS Cape Town, built with POPIA in mind, with an automatic audit trail on every record so you can see who touched what.