Client records, job tracking, and follow-ups — in one place.
Most CRMs are built for product companies — deals, pipelines, and not much else. HotKup is designed for businesses that deliver ongoing services: pest control, cleaning, IT support, maintenance, security, and landscaping.
A client calls, you quote R2,500 over the phone. No record. Next call, they say you quoted R2,000. You can't prove otherwise.
Client calls about a recurring problem. Your technician asks what was done last time. Neither of you knows. The client notices.
Staff arrive on site knowing nothing about the client — their preferences, access codes, previous complaints, or equipment on-site.
Monthly treatments, quarterly services, annual compliance checks — managed manually in a calendar that only one person can see.
Full client history — every visit, every job, every conversation — visible to your whole team before they pick up the phone.
Track every enquiry from first contact to job completion. See what's pending, what's been quoted, and what needs follow-up.
Set any job to repeat on a schedule. Monthly, quarterly, annually. It creates itself — no manual reminder needed.
Technicians access client records, job details, and task updates on their phone — on-site, not just in the office.
Client enquiries submitted online flow directly into your pipeline. No manual data entry. No dropped leads from WhatsApp.
An IT support company in Cape Town had a problem: every time a technician visited a client site, they'd call the office first to find out what had been done before. Access passwords, equipment details, previous issues — all stored in an email thread nobody could find quickly.
After HotKup, each client had a profile. Technician opens their phone before walking in — sees the last three visits, the equipment list, the access code, and the outstanding issue from the previous job. The call to the office stopped. Client satisfaction went up because the technician already knew the context.
R100/user/month. Everything included. No tiers, no add-ons, no surprises.
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